Job Description

JOB TITLE: Product Manager Order Management

LOCATION: NYC
REPORTS TO: Senior Product Manager Operations

TYPE: Fulltime/Exempt

SALARY: $100k-$115k + bonus

Primarily remote..should live within driving distance of NYC..may have to go to NYC monthly

OVERVIEW

As a key member of the Americas Digital Operations team, the Product Manager Order Management will contribute to executing digital strategy across various back-end systems including order management system (OMS), warehouse management system (WMS), payment systems and interfaces to ERP. This role will support the successful roll-out of features that enhance the customer experience and optimize order processing. Collaborating closely with cross-functional teams to ensure applications meet business objectives, the junior product manager will play a vital role in ensuring applications align with business goals, contributing to seamless and efficient user experience.

RESPONSIBILITIES

• Support the rollout of enhancements and new features across the order management systems from initial scoping to end-to-end testing including documentation
• Collaborate with stakeholders and communicate with internal and external teams to track project status
• Active trouble shooting of platform issues to maintain order flow across systems
• Support cross-functional teams (e.g. front-end experience team) in rigorously testing changes to ensure reliable order management flow
• System maintenance such as certificate management, API and system updates
• Supporting the backend team in developing and maintaining the product roadmap aligned with business goals

POSITION REQUIREMENTS/QUALIFICATIONS

• Bachelor's degree in computer science, Engineering, Information Systems, or a related field
• Professional experience
• Demonstrated 3+ years in ecommerce product / order management role performing relevant product

management job functions specifically working with OMS, WMS, payment systems, and eCommerce

platforms (IBM Sterling knowledge is a plus)

• Strong background in backend systems, integrations, and troubleshooting
• Robust experience with end-to-end testing, including developing test plans, executing tests, and validating

results across multiple systems

• Familiarity with payment processing systems (e.g. Adyen, PayPal)
• Experience in gathering and writing requirements for system changes and enhancements
• Familiarity with APIs, data flows, and system integration concepts
• Strong MS office Excel skills and proficiency in other MS office applications
• Specialty Know-how
• Project management skills and proficient in project management tools (e.g., Jira, Confluence)
• Vendor management experience
• Disciplined, structured and conceptual approach
• Strong problem-solving and troubleshooting abilities
• High level of responsibility and accountability
• Ability to work in a fast-paced, dynamic environment with competing priorities
• Highly organized with excellent time management skills
• Comfortable working with cross-functional teams, including developers and business stakeholders

COMPETENCIES:

• High degree of e-commerce understanding and customer-oriented mindset
• Outstanding organizational and problem-solving skills and ability to prioritize
• Critical thinker with attention to detail
• Data-driven mindset with ability to turn data into actionable insights
• Excellent interpersonal and communication skills, both written and verbal

UrBench is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.

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