Job Description
Your Job The Quality Systems and Customer Quality Manager is responsible for developing, implementing, and maintaining quality management systems in compliance with applicable standards (e.g., ISO 9001, IATF 16949). This role also serves as the primary liaison between the organization and its customers for all quality-related matters, ensuring customer satisfaction, timely resolution of complaints, and proactive quality planning.
What You Will Do: - Ensure compliance with relevant industry standards (e.g., ISO, IATF, AS9100) and customer-specific requirements. Support Internal, External, and third-party auditors to satisfy program requirements and/or IATF/ISO conformance.
- Lead the development, implementation, and continuous improvement of the Quality Management System (QMS). Ensure plant SOPs (standard operating procedures) and current and accurate; and ensure plant personnel are trained as required.
- Support Quality Management systems through following approved policies and procedures. Lead Lincoln's Internal Audit Team.
- Manage internal and external audits, including certification, surveillance, and customer audits.
- Analyze quality system performance metrics and drive corrective and preventive actions (CAPA).
- Lead plant-wide initiatives to drive customer satisfaction. Develop pro-active approach and strategies to challenge production modules towards ZERO Defects.
- Assist Corporate/Global Quality Management and Lincoln production modules in fulfilling customer specific requirements. Develop and coordinate Lincoln procedures and/or work instructions to meet ISO/IATF and other applicable customer specific requirements.
- Manage customer complaints, root cause analysis, 8D/5-Why reporting, and ensure timely implementation of corrective actions. Support problem solving activities (8Ds) and monitor overall 8D effectiveness.
- Manage, track, approve and provide feedback to production modules regarding 8D's. Provide updates and reports to management on a timely basis including internal and external customer scorecards. Responsible for analyzing and providing recommendations regarding customer quality data.
- Work closely with engineering, production, supply chain, and regulatory affairs to support quality initiatives.
- Supervise QMS and Customer Quality Team in-line with Molex expectations through regular 1on1s, PBM values, Compensation Philosophy, and regular Performance and Feedback Summaries.
Who You Are (Basic Qualifications): • Associates degree (or higher) in a technical field; or equivalent experience, training, and/or certification.
• Minimum of 5 years' experience in manufacturing or quality-related field, or equivalent education and training.
• Certified to IATF 16949 standards and auditing.
• Core Tools certified, or equivalent education or work experience.
• Experience with 8D reporting, including 5-Why and Fishbone / Cause and Effect methodologies.
• Experience with customer and third-party audits.
• Working knowledge and actual experience in application of quality problem solving tools: RC/CA, 5-Why analysis, Cause-and-Effect analysis, 8D problem solving.
• Strong analytical data analysis and proficient use of software.
• Ability to travel as necessary to customers, suppliers, or other Molex locations, including international sites.
• Excellent interpersonal, communication, and problem-solving skills.
• Knowledge of Quality Management Systems and related standards
What Will Put You Ahead • Bachelor's Degree in engineering, quality, STEM, or management field. Advanced degree or certification.
• IATF 16949 Lead Auditor Certification.
• VDA 6.3 Lead Auditor Certification.
• Certification such as CQE, CQA, Red X, or Six Sigma Green/Black Belt is desirable.
• Statistical and Quality Tools. MSA, Gage R&R, design of experiments with MiniTab software.
• Shainin Red X Journeyman.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are {Insert company language from Company Boilerplate Language Guide }
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.
Job Tags
Permanent employment, Work experience placement, Flexible hours,